Delivery / Shipping
- Parts, accessories, pickups, etc. are usually posted via our local post office.
- Amps, guitars and other large(r) items are sent using Parcelforce, DPD, DHL, UPS, FedEx or similar.
- If you need a tracking number, please choose the appropriate delivery option - please note that Royal Mail's Airmail (Small Packets) is a standard delivery option which is not tracked
All parts are either paper or bubble-wrapped carefully, and posted in either padded envelope or cardboard box.
For collections and viewings, we are open for visits by prior appointment
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please contact us for more details.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Returns
Faulty Goods
All goods are new, unless stated otherwise, and as such should arrive in perfect condition. Should you receive a damaged or faulty item please let us know and we will exchange the item or provide you with a full refund. Any item found to be damaged or faulty when received must be returned to us WITHIN 14 DAYS of receipt.
Non-Faulty Goods
We accept the return of goods that were wrongly ordered (or ordered in error) for exchange or refund. These items must be returned to us carriage paid in the original packing and in a saleable condition WITHIN 14 DAYS of receipt. P & P or carriage on exchange/replacement item is chargeable.
Please post returns to the following address:
ConveneWorks Limited
64 The Wroe
Emneth
Wisbech
Norfolk
PE14 8AN
This returns policy does not affect your legal rights.